Effective Date:  Aug-15-2026

Last Updated: Aug-18-2026

Thank you for supporting the official store of Lee Nichael. Because we utilize an eco-conscious, zero-waste global print network via Lulu Print-on-Demand (POD), every physical book or publication is freshly printed and bound specifically for you the moment your order is placed.

Please review our shipping and fulfillment details below to understand what to expect when you order.

1. The Print-on-Demand Workflow (Production Time)

Unlike traditional warehouses that ship pre-stocked inventory, your books are produced on-demand.

  • Standard Production Time: Normal printing and binding take 3 to 5 business days (Monday through Friday).

  • Hardcover Books: Please note that hardcover titles may occasionally require a slightly longer production window due to the specialised binding, casing, and curing process.

  • Note on Peak Seasons: During high-demand holiday seasons or heavy publishing releases, print times may experience minor extensions. Your shopping cart will display dynamic production estimates specific to your order at checkout.

2. Shipping & Transit Times

Once your book has finished printing at the facility closest to your destination (facilities span the United States, United Kingdom, Europe, Canada, and Australia), it is handed off to local and international carriers for delivery.

  • Estimated Delivery: Total arrival time depends on your chosen shipping method at checkout and your physical delivery location.

  • Tracking Your Order: Once your package leaves the print facility and is scanned into the carrier network, you will receive an automatic shipping confirmation email containing your tracking link. (Please allow up to 48 hours for tracking links to update after receiving your notification).

  • P.O. Boxes & Military Addresses: If you are shipping to a U.S. P.O. Box, military APO/FPO, or diplomatic DPO address, please ensure you select the appropriate postal shipping option at checkout, as private couriers (like FedEx or UPS) cannot deliver to these locations.

3. International Shipping & Customs Duties

Because Lulu operates a global network of print facilities, many international orders are printed locally within or near the destination country to reduce transit times and carbon footprints.

  • Customs and Import Taxes: For international packages crossing borders, local customs and immigration agencies may occasionally levy import duties, taxes, or clearance fees. These additional fees are the sole responsibility of the recipient. We recommend checking your local customs regulations if you are ordering from outside our primary printing regions.

4. Address Accuracy & Delays

  • Verify Your Address: Please double-check your shipping details at checkout. Lulu and Lee Nichael cannot be held financially responsible for orders delayed, misrouted, or returned due to incorrect, incomplete, or mistyped delivery addresses provided by the customer.

  • Uncontrollable Delays: While carriers strive to meet all estimates, shipping times are estimates and are not strictly guaranteed. Natural disasters, severe weather conditions, customs inspections, and postal carrier delays are outside of our immediate control.

5. Damaged, Defective, or Lost Orders

We want your books to arrive in pristine condition. If your order arrives physically damaged, misprinted, or defective, or if your package fails to arrive within a reasonable window, we are happy to assist you in securing a replacement.

  • Reporting Window: You must notify us of any damaged, defective, or missing items within 30 days of your order’s shipment date.

  • Please reach out via our contact page with your order number and clear photographs of any damage so we can coordinate a replacement through our fulfillment partner.

Contact Us

If you have questions regarding an existing book order or need help tracking a package, please reach out to us at: