Effective Date: Aug-15-2026

Last Updated: Aug-18-2026

Thank you for purchasing books and publications from Lee Nichael. Because our physical books are custom-printed on-demand via our fulfillment partner, Lulu Print-on-Demand (POD), we operate under specific guidelines regarding returns, refunds, and exchanges.

Please read this policy carefully before placing your order.

1. General Return Policy (Print-on-Demand Disclaimer)

Because every book is freshly printed specifically for you when your order is placed, we cannot accept returns or issue refunds for buyers’ remorse, accidental purchases, or change of mind. * No Physical Warehousing: Unlike traditional retail stores that stock inventory on shelves, we do not maintain a physical warehouse capable of restocking or reselling returned books.

  • Double-Check Your Order: Please ensure you select the correct format (Paperback vs. Hardcover) and verify your cart details before completing checkout.

2. Damaged, Defective, or Misprinted Items

We hold our printing partners to high quality standards. If your book arrives physically damaged, misprinted, or defective, we are happy to make it right.

  • Eligibility: To qualify for a replacement, your item must arrive with a manufacturing defect, major transit damage (e.g., torn pages, broken binding, severe crushing), or incorrect interior printing.

  • Reporting Window: You must report any damaged or defective items within 30 days of your order’s delivery date.

  • How to Request a Replacement: Please contact us through our support page with your order number and clear photographic proof of the damage or printing defect. Once verified, we will coordinate a replacement order directly through our fulfillment network at no additional cost to you.

3. Lost or Undelivered Packages

If your tracking information indicates that your package has been delivered, but you have not received it, or if it has been significantly delayed beyond standard carrier estimates:

  • Carrier Investigations: Please check with your local postal carrier, front desk, or neighbors first. If the package cannot be located, notify us within 30 days of the expected delivery window.

  • We will work alongside our fulfillment partners to investigate the carrier status and arrange a replacement if the package is confirmed lost in transit.

4. Refunds & Credits

Because physical replacements are issued for damaged or defective items via our POD network, monetary refunds are evaluated on a strict, case-by-case basis and are typically only granted if a replacement cannot be successfully printed and delivered.

  • Digital Products / E-Books: Due to the instant-download nature of digital goods (such as PDF files, digital guides, or e-books), all sales of digital items are final and non-refundable.

Contact Us

If you have questions regarding an issue with your order or need to submit a damage claim, please reach out to us at: